Top Armor Roofing, Inc.
2524 Townsgate Rd, Suite F, Westlake Village, CA 91361
CSLB License #661698
Effective Date: July 11, 2026
Last Updated: July 11, 2026
Top Armor Roofing, Inc. ("Top Armor," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, phone lines, and related services, how we use it, and the choices you have.
By using our website or providing us your information, you agree to the practices described in this Policy.
1. Information We Collect
Information you provide directly
When you request an estimate, schedule a roof assessment, call us, fill out a form, or otherwise communicate with us, we may collect:
- Name
- Phone number
- Email address
- Property address (street, city, ZIP code)
- Property type (e.g., residential, commercial, HOA/community)
- Details about your roofing project, including the service you're interested in, project timing, roof condition notes, and whether you're interested in financing options
- Appointment scheduling information
- Any other information you choose to provide in messages, forms, calls, or voicemails
Information collected automatically
When you visit our website, we and our service providers may automatically collect:
- Referral source and campaign information (for example, whether you arrived from a search engine, an online ad, or a business listing, including advertising click identifiers such as Google click IDs and UTM parameters)
- Device and browser information, IP address, and pages visited
- Cookies and similar technologies used for site functionality and analytics
Phone calls and call tracking
We use call-tracking phone numbers to understand which advertising channels generate calls. When you call one of these numbers, we collect the phone number you dialed, your caller ID, the date and time of the call, and, if you leave a voicemail, the contents of that voicemail.
Call recording: We do not record calls without notice. If call recording is ever enabled, you will hear a disclosure at the start of the call, consistent with California law.
Virtual assistant: Some calls that our office cannot answer may be handled by an automated virtual assistant. If your call is answered by our virtual assistant, it will identify itself as such if asked. Information you provide during these calls (such as your name, callback number, address, and a description of your roofing issue) may be transcribed and saved to our customer records so we can follow up with you.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide requested services
- Schedule, confirm, and remind you of roof assessments and appointments
- Prepare condition assessments, proposals, and estimates
- Communicate with you about your project by phone, email, and (with your consent) text message
- Request feedback and reviews after a completed job
- Process invoicing and payments
- Measure the effectiveness of our advertising and improve our website and services
- Comply with legal, licensing, insurance, and warranty obligations
- Protect against fraud, spam, and misuse
3. Text Messaging (SMS) Program
If you opt in to receive text messages from Top Armor Roofing, we may send you messages related to your inquiry and project, including responses to your request, appointment confirmations and reminders, project updates, and review requests.
- Consent: By checking the SMS opt-in box on our website form, or by verbally agreeing during a phone call, you consent to receive text messages from Top Armor Roofing at the phone number you provide. Consent is not a condition of purchasing any goods or services.
- Message frequency varies based on your inquiry and project activity.
- Message and data rates may apply.
- Opt-out: Reply STOP at any time to stop receiving text messages. You may receive a final message confirming your opt-out.
- Help: Reply HELP for assistance, or contact us at the phone number or email below.
No third-party marketing use of SMS data: SMS opt-in data and consent, and phone numbers collected for the purpose of SMS communications, will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
4. How We Share Information
We do not sell your personal information. We share information only:
- With service providers who perform services on our behalf, such as our customer relationship management and communications platform, scheduling tools, telephone and messaging carriers, accounting/invoicing software, website hosting, and analytics providers. These providers may only use your information to provide services to us.
- With manufacturers or warranty providers as necessary to register or administer product and system warranties on your project.
- For legal reasons, when required by law, regulation, legal process, or to protect the rights, property, or safety of Top Armor, our customers, or others.
- In a business transfer, if our company or its assets are ever sold or reorganized, subject to this Policy's protections.
The exclusion in Section 3 applies in all cases: mobile opt-in data is never shared with third parties for their own marketing.
5. Cookies and Analytics
Our website may use cookies and similar technologies for basic functionality, analytics, and advertising measurement (for example, Google Analytics and advertising conversion tracking, and dynamic phone number insertion for call attribution). You can control cookies through your browser settings; disabling cookies may affect some site features.
6. Data Retention
We retain personal information for as long as needed to provide services, maintain business and warranty records, comply with legal and licensing obligations, resolve disputes, and enforce agreements. Roofing project records may be retained for extended periods consistent with warranty durations and California contractor recordkeeping requirements.
7. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know/Access the categories and specific pieces of personal information we have collected about you
- Delete personal information we have collected from you, subject to legal exceptions
- Correct inaccurate personal information
- Opt out of the sale or sharing of personal information (we do not sell personal information or share it for cross-context behavioral advertising)
- Non-discrimination for exercising your privacy rights
To exercise these rights, contact us using the information below. We will verify your request and respond within the timeframes required by law. You may also designate an authorized agent to make a request on your behalf.
8. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will delete it.
10. Third-Party Links
Our website may link to third-party sites (such as review platforms or manufacturer sites). We are not responsible for the privacy practices of those sites. Review their policies before providing information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be posted on this page.
12. Contact Us
Top Armor Roofing, Inc.
2524 Townsgate Rd, Suite F
Westlake Village, CA 91361
Phone: (805) 492-9036
Email: info@toparmorroofing.com